• Client Success Stories

February 25, 2026

ROI 365%

Manufacturing

How a Leading Manufacturing Company Modernized HR and IT Support with AI-Driven Automation

Success Stories

How a Leading Manufacturing Company Modernized HR and IT Support with AI-Driven Automation

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Client

Global Manufacturing Leader

Industry

Manufacturing

ROI

275

Months

7 months

Use Cases

Customer Support, FAQs, Live agent support

Technologies Used

AI Automation, Enterprise AI, Workflow Automation

Business Problem
Business Solutions
Technical Solution
Technologies Used
Outcomes

Business Problem

A leading manufacturing company faced significant challenges in managing its HR and IT operations, which negatively impacted the overall employee experience and organizational productivity.
The company struggled with inefficient handling of HR and IT-related inquiries and workflows, relying on a legacy chatbot that delivered inconsistent and outdated information. Employees found it difficult to locate critical internal resources such as FAQs, employee handbooks, and organizational structure documents, leading to frustration and wasted time.

Ineffective support ticket management caused delays in resolutions, further reducing employee satisfaction. Additionally, the absence of a modern, user-friendly system to streamline operations and interactions limited the company’s ability to scale efficiently.

 

These issues created bottlenecks in productivity and underscored the need for a comprehensive AI-driven automation solution.

Use Case :

The company required an AI-driven solution that could enhance HR and IT workflows, providing employees with instant and accurate responses to their queries, automating routine tasks such as password resets and leave applications, and enabling seamless access to internal resources through an intuitive, self-service interface.

Business Solution

01

AI-Powered Automation Implementation

To address these operational challenges, Pronix Inc. implemented an AI-powered solution that transformed the company’s HR and IT operations. The solution began by crawling the company’s internal SharePoint website and indexing resources such as FAQs, employee handbooks, organizational structures, and technical documents.

The implementation included the deployment of HR Assist and IT Assist modules, which automated routine tasks like leave applications, onboarding processes, password resets, and hardware requests.

02

AI Query System & Employee Self-Service Experience

An AI-driven query handling system was introduced to provide instant and accurate responses to employee inquiries, significantly reducing the workload on HR and IT teams. In addition, a Search AI Bot using a Retrieval-Augmented Generation (RAG) approach was integrated into Microsoft Teams and internal websites, enabling employees to quickly find relevant information.
The introduction of self-service capabilities empowered employees to independently resolve routine queries and tasks, improving their overall experience while allowing HR and IT teams to focus on more strategic initiatives. This comprehensive automation solution significantly enhanced operational efficiency and employee satisfaction.

Technologies Used

Kore.ai XO Platform, HR Assist, IT Assist, Search AI, XO Automations, Web SDK, Azure

Technical Solution

The AI-driven workflow automation solution was built on cutting-edge technologies, leveraging advanced capabilities for seamless integration and high performance:
  • Kore.ai XO Platform: Provided robust conversational AI and workflow automation features tailored for HR and IT operations.
  • HR Assist and IT Assist Modules: Streamlined and automated specific workflows, including ticket management, task delegation, and approvals.
  • Search AI with RAG-Based Approach: Delivered precise and contextual responses by dynamically retrieving information from internal resources.
  • Microsoft Teams Integration: Allowed employees to interact with the AI bot directly within Teams for a seamless user experience.
  • Web SDK Integration: Enabled smooth functionality on internal-facing websites, ensuring easy accessibility for employees.
  • Azure Hosting: Delivered secure, scalable, and high-performing infrastructure to support the solution.

Customer Success Outcomes

EMPLOYEE SATISFACTION
0 %
Employee satisfaction increased due to faster and more personalized HR and IT support.
TICKET RESOLUTION EFFICIENCY
0 %
Improved ticket management reduced response times and enhanced support experience.
SELF-SERVICE ADOPTION
0 %
More employees began resolving routine queries independently through self-service tools.
AUTOMATED EMPLOYEE REQUESTS
0 %
Automated workflows handled the majority of employee inquiries and routine tasks.
DIGITAL EXPERIENCE IMPROVEMENT
0 %
Employee feedback improved as digital interactions became more seamless and user-friendly.
PRODUCTIVITY GROWTH
0 %
Internal productivity increased as teams spent less time on repetitive tasks.
INFORMATION ACCESS
0 %
Employees accessed documents and resources more efficiently through the internal portal.

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