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  • Client Success Stories

February 25, 2026

ROI 420%

Manufacturing

How a Manufacturing Company Enabled 24/7 Technical Support with AI-Powered Assistants

Success Stories

How a Manufacturing Company Enabled 24/7 Technical Support with AI-Powered Assistants

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Client

Global Manufacturing Leader

Industry

Manufacturing

ROI

275

Months

7 months

Use Cases

Customer Support, FAQs, Live agent support

Technologies Used

AI Agent, AI Chatbot, Service Automation

Business Problem
Business Solutions
Technical Solution
Technologies Used
Outcomes

Business Problem

A prominent manufacturing company encountered substantial challenges in delivering effective technical support to its customers.

The inefficiencies in handling customer inquiries resulted in delayed responses, negatively affecting customer satisfaction. Customers faced significant difficulties in locating essential information, such as product catalogs, manuals, and FAQs, on the external company website. 

Additionally, the company struggled with ineffective ticket management systems, leading to unresolved or delayed issues.

These problems were compounded by the absence of a streamlined process to improve customer experience. Collectively, these issues hindered the company’s operational efficiency and its ability to scale customer support operations effectively, creating a pressing need for a transformative solution.

Use Case :

The manufacturing company required a solution to enhance its technical support processes by automating customer inquiry handling and streamlining access to critical information. 

 

The primary use case focused on deploying an AI-powered chatbot to improve response times, simplify ticket management, and enable efficient self-service for customers.

Business Solution

01

AI-Driven Search Bot Implementation

To overcome these challenges, Pronix Inc. implemented an AI-driven Search Bot designed to transform customer support operations. The solution began with automated crawling and indexing of the client’s external website, including resources such as FAQs, white papers, product catalogs, and manuals.
This process created a comprehensive and intelligent knowledge base that allowed the system to quickly retrieve accurate information.

02

Improved Customer Support Efficiency & Experience

The AI-powered bot delivered instant responses to customer inquiries and streamlined the handling of support tickets. It was seamlessly integrated with the external-facing website, enabling customers to independently search for information and resolve common issues without relying on tech support teams.
By automating repetitive tasks and improving access to critical information, the solution significantly increased customer support efficiency and enhanced the overall customer experience.
How a Manufacturing Company Enabled 24/7 Technical Support with AI-Powered Assistants

Technologies Used

Kore.ai XO Platform, Search AI, XO Automation, Web SDK, AWS

Technical Solution

The technical implementation focused on deploying an AI-Driven Search Bot using a Retrieval-Augmented Generation (RAG) approach. This solution featured advanced capabilities to meet the client’s requirements:
  • Open AI Integration: Provided accurate and contextual responses to customer inquiries by leveraging advanced AI models to search and retrieve indexed content.
  • Kore.ai XO Platform: Enabled the development of an intelligent, scalable conversational interface.
  • XO Automation: Automated workflows for ticket management and query resolution, enhancing efficiency.
  • Web SDK Integration: Ensured seamless and automated interactions for customers accessing the bot on the external-facing website.
  • AWS Hosting: Delivered a secure, scalable, and high-performing infrastructure for hosting the solution.

Customer Success Outcomes

CUSTOMER SATISFACTION
0 %
Customer satisfaction improved with faster and more accurate responses.
TICKET RESOLUTION EFFICIENCY
0 %
Support tickets were resolved more efficiently, enabling quicker issue handling.
SELF-SERVICE ADOPTION
0 %
Self-service capabilities allowed customers to resolve issues independently.
AI-POWERED SUPPORT
0 %
AI bot handled the majority of customer inquiries, reducing the load on support teams.
DIGITAL EXPERIENCE IMPROVEMENT
0 %
Enhanced website usability improved overall customer feedback.
AVERAGE HANDLING TIME
0 %
Reduced AHT allowed support agents to focus on high-priority cases.
EMPLOYEE PRODUCTIVITY
0 %
Internal productivity increased as teams spent less time on repetitive tasks.
INFORMATION ACCESSIBILITY
0 %
Customers and employees could find documents and resources more easily on the website.
How a Manufacturing Company Enabled 24/7 Technical Support with AI-Powered Assistants

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