How a Leading Pharmaceutical Manufacturer Streamlined Product Return Processing with AI-Powered Automation
Client
Global Manufacturing Corporation
Industry
Healthcare, Life Sciences
ROI
380
Months
7 months
Use Cases
Customer Support, FAQs, Live agent support
Technologies Used
Microsoft Power Platform, SAP S/4HANA, and Azure
Business Problem
A leading pharmaceutical manufacturer based in New Jersey struggled with an outdated, manual return processing system.
The company used Excel for data management, which led to inefficiencies and compliance risks in handling returns from third-party distribution vendors.
The key challenges included:
- Time-consuming pricing and expiry validations done manually
- Error-prone calculations using outdated Excel templates
- Inconsistent compliance and audit tracking
- Delayed credit memo generation due to lack of real-time ERP integratio
- Limited scalability for expanding similar workflows (e.g., rebates, chargebacks)
Business Solution
Pronix Inc. implemented a low-code automation solution leveraging Microsoft Power Platform, SAP S/4HANA, and Azure Active Directory to streamline the entire return lifecycle, from file intake to ERP posting and credit memo creation.
Key capabilities included:
- Automated File Ingestion: From SFTP to SharePoint/OneDrive with real-time triggers
- Smart Data Transformation: Using Excel and Power Automate for pricing updates and return classification
- ERP Integration: Seamless validation and transaction automation through SAP (ZSD036, VF04)
- Error Handling & Audit Logging: Secure and compliant access via Azure AD
2
Intelligent Data Processing
3
Business Solution
Technologies Used
Technical Solution
- Microsoft Power Automate: Automated workflow orchestration and embedded Excel logic for return classifications
- Microsoft Excel: For pricing calculation and return reason code assignment
- SAP S/4HANA: Automated file submission and credit memo generation using APIs and UI automation
- Azure Active Directory: Role-based access control ensuring secure governance and compliance
Customer Success Outcomes
CREDIT MEMO GENERATION
OPERATIONAL COST SAVINGS
Strategic Value Delivered
Scalable Automation
The solution created reusable automation patterns, laying the groundwork for automating other finance operations like rebates and chargebacks.
Enhanced Compliance & Audit Trail
The solution ensured real-time, compliance-ready reporting and secure access control through Azure AD.
Operational Efficiency
The company gained significant operational efficiency, freeing up resources for more strategic, high-value tasks across the business.