Business Process Automation & RPA

Most organizations see ROI within 6-12 months. Initial benefits include immediate time savings, reduced errors, and faster processing. Typical ROI ranges from 200-400% in the first year, with payback periods of 3-9 months depending on process complexity.

RPA mimics human actions in existing applications without changing underlying systems, while workflow automation redesigns processes and often requires system modifications. RPA is faster to implement but workflow automation provides deeper transformation and integration.

We design robust exception handling including escalation workflows, human-in-the-loop processes, error logging and alerting, retry mechanisms, and fallback procedures. Our bots can route exceptions to human workers while continuing to process routine transactions.

Automation typically augments human work rather than replacing it entirely. While routine tasks are automated, employees are freed to focus on higher-value activities like analysis, customer service, and strategic work. We help with change management and reskilling programs.

We implement role-based access controls, audit trails, data encryption, secure credential management, compliance monitoring, and regular security assessments. All automated processes maintain or improve existing security and compliance standards.

We design resilient automation with configuration-based approaches, API integrations where possible, change detection mechanisms, and maintenance procedures. We also provide ongoing support and bot maintenance to handle system changes and updates.

We track metrics including processing time reduction, error rate improvement, cost savings, employee satisfaction, customer satisfaction, compliance scores, and business outcome improvements. Regular reporting provides visibility into automation performance and ROI.

Yes, RPA excels at working with legacy systems through screen scraping, keyboard/mouse automation, and API integration where available. We can automate processes across mainframes, desktop applications, web systems, and modern cloud platforms.

We provide comprehensive training including technical training for developers, business user training for process owners, governance training for management, and citizen developer programs. Ongoing support includes help desk services and regular health checks.